EMT Practice Test

1. Question Content...

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Question1: You have made changes to the security setting and created a new user right; however, when you go to save the changes the system will not allow you to save your changes.
Why is this?

Question2: Which method can be used to add new users to a Server Edition in Select mode?

Question3: Which statement about Manager used in conjunction with Server Edition is correct?

Question4: A customer has a requirement to prevent certain users from dialing out after 5 PM; they can only dial the emergency number and internal extensions.
Which two programming options can you use to achieve this? (Choose two.)

Question5: Which two methods are used to send voicemails to email with the Voicemail Pro? (Choose two.)

Question6: In a Small Community Network (SCN) with Distributed Voicemail, which two are required? (Choose two.)

Question7: Providers are components of one-X Portal, each of which performs a specific role.
What is the Telephony CSTA provider responsible for?

Question8: A user is testing a mobile telephone in a new deployment of Avaya Communicator. Calls can be made, but the Presence and Instant Messaging features do not work.
Which statement describes why the user cannot make the new features work?

Question9: Which two licenses are required for Avaya Communicator? (Choose two.)

Question10: The IP Office can monitor the QoS between Avaya IP Phones and from IP Phone to IP Office.
Which two actions must you complete to see QoS results? (Choose two.)

Question11: There is a recommended order to powering up the IP Office 500 V2: first up the expansion modules before powering up the control unit.
Why is this?

Question12: Which three statements are requirements for the installation of IP Office Server Edition on an Avaya supplied server? (Choose three.)

Question13: A user at a remote IP Office site calls in to discuss a voicemail issue. You launch the Manager program to see your multi-site IP Office network, but only your local IP Office appears.
What is causing this problem?

Question14: You have changed the default port numbers for UDP, TCP and TLS in the IP Office to support a SIP Remote worker.
Which two other items need to be changed? (Choose two.)

Question15: Which two applications can you use to configure Users, Hunt Groups, and Incoming Call Routes? (Choose two.)

Question16: A customer has requested that all users should be prevented from dialing international numbers.
Which way is the quickest and easiest way to achieve this using Short Codes?

Question17: Which method can be used to upgrade the voice prompts on the Embedded Voicemail?

Question18: Which item lets you see the progress of a software upgrade on an expansion system?

Question19: What is used to send out alarm notifications to you?

Question20: When you first power on the IP Office, there are two default incoming call routes; one is to route all voice calls to the Hunt Group main, which contains the first 10 extensions, and the other is for data calls.
Where do the data calls go by default?

Question21: In the IP Office Manager program, which statement describes a condition that will enable the display of the Voicemail Recording tab?

Question22: A remote worker with Avaya Windows Communicator visits their office headquarters where the IP Office and one-X Portal are located.
Which two technologies enable the worker to re-register locally? (Choose two.)

Question23: Once the IP Office Server Edition is installed, which application must be used to import the required licenses for the system?

Question24: The modems in fax machines have trouble with VoIP.
Which protocol is used to overcome this problem.

Question25: A customer wants users to duplicate all of their Outlook contacts into the one-X Portal personal directory.
How would you recommend the users do this?

Question26: Refer to the exhibit.

You have configured enough SIP channels to carry the expected communications load, but users are reporting that sometimes they cannot call out and callers cannot get through.
Based on the information in the exhibit, what is causing the problem?

Question27: A customer has asked you to create a Hunt Group for the main incoming number. The Group has four members and is to be set to longest wait. The user's extension should ring for 10 seconds before trying the next available person.
Which timer do you set with the parameter of 10 seconds?

Question28: In an installation of Server Edition, as well as the IP Office, the Voicemail Pro and one-X® Portal are also installed at the same time. Therefore, by default they should both be running.
Which application would you use to check they are in fact up and running?

Question29: When planning for a Small Community Network (SCN), which two are required? (Choose two.)

Question30: A customer has an XT Endpoint with embedded Collaboration Server for IP Office installed, but they are not able to add a 10th person to a Scopia video conference.
What can be the problem?

Question31: Which Voicemail Pro feature has a web interface to retrieve information left by the caller?

Question32: Which statement is an example of "Top Down Troubleshooting" with an IP Phone that is not working?

Question33: How can you find the IP address of an IP extension?

Question34: Which three licenses are part of Centralized Licensing? (Choose three.)

Question35: Which configuration area must be configured for the Hot Desking user?

Question36: On an IP 500 control unit that has 12 DS30 modules configured, what is the maximum number ISDN/PRI trunks that can be configured?

Question37: Session Border Control is a key component for QoS, security and routing, for a customer using which two components? (Choose two.)

Question38: Calls into the IP500 are not ringing to the expected user.
Which statement describes how the call routing is validated?

Question39: A customer has the UCMv2 installed in their IP Office 500 V2. They are using one-X Portal for 25 of their users.
In this scenario, what is the maximum voicemail ports supported on the Voicemail Pro?

Question40: Time profiles can be used to automate a customer out-of hours setting. It is also possible to override these times manually to either deactivate or activate the time profile.
What would you need to create to allow customer control of the time profile?

Question41: Which application is used to access the IP Office Security Settings?

Question42: A customer wants to use one of their local servers to supply the time and date for the IP Office.
In the System menu/Time Config Source, which setting would you select to achieve this?

Question43: When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites?

Question44: If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?

Question45: Where is the TCP Streaming Tool found?

Question46: When a voicemail message is left for a user, where are the voice files held if the customer is using Embedded Voicemail?

Question47: Which application will allow a system administrator to see historical events and alarms on a trunk in the IP Office?

Question48: For trunks with a combo card, which two types of cards could be present? (Choose two.)

Question49: When you connect to the IP Office using Monitor, the time, date, and IP address of the system you are connected to is displayed.
Which other key piece of information is displayed?

Question50: In which folder on the system SD card would you place the firmware files (.bin) for an IP telephone?

Question51: Which application can be used to show available resources in an IP500 V2?

Question52: A customer reports that when they receive a call over analog trunks, it takes 5 seconds to ring on the target.
What is causing this problem?

Question53: Which IP Office 500 V2 base card supports both Analogue and Digital telephony?

Question54: Which Application is used to upgrade IP Office Server Edition?

Question55: Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)

Question56: When calls come into the customer's system, if the telephone number of the caller is in the customer's records, the customer wants those calls to be routed to a specific user.
Which voicemail action type is needed to configure this?

Question57: To create and make changes to all aspects of the system, which mode in Manager do you select?

Question58: Which three statements about IP Office Server Edition (non-Select) are true? (Choose three.)

Question59: A customer's main number is routed to the destination VM:Main in the incoming call route menu.
Where should you now look to see the routing of these calls?

Question60: There are two applications where System Alarms can be viewed, but only one of the Applications has the ability to create notification of an alarm via email.
Which application has the ability to create notification of an alarm via email?

Question61: To allow a user access to the SSA tool for system monitoring and troubleshooting, which rights group in the security setting must the user have enabled?

Question62: Which outcome can be prevented with a correctly configured multi-site SCN solution?

Question63: On an IP Office 500 V2 there are two SD card slots. The first contains the System SD card, which has a unique feature key number.
The unique feature key number is essential for which purpose?

Question64: When a company's internal DNS is down, how can a SIP Remote Worker client still register with the IP Office through the Wi-Fi connection?

Question65: Which IP Office feature is required to initiate screen pops, where the caller ID triggers a computer to open a record related to that number?

Question66: Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)

Question67: Using the Upgrade Wizard, which Password is required when upgrading the IP Office 500 V2?

Question68: A customer wants to hear a secondary dial tone when making outgoing calls.
Where is that function enabled?

Question69: A customer has two main receptionists using SoftConsole; however when they are on a break or at lunch, there are four back office workers that can open the SoftConsole on their PC to take calls to cover these periods.
How many licenses are required for this to work?

Question70: Which method will avoid corruption of the data on the SD card when removing the SD card from the IP Office?

Question71: Which statement about the Linux OS for IP Office is true?

Question72: Which two applications does the Unified Communication Module (UCM) support without the addition of an external server? (Choose two.)

Question73: A company with 500 users has a single IP Office Server Edition providing telephony, presence and Instant Messaging, UMS, Conferencing, and Mobility support. They are buying a remote company with 400 users.
They want to support all the IP Office features for everyone.
To maintain Avaya support, what must be added to their server Edition?

Question74: You are in the User Form of Manager, and you are trying to make the User a Power User, but on the profile drop-down menu that option is not appearing.
Why is this?

Question75: Before attempting to connect an IP Office to a one-X Portal server, what must be checked?

Question76: If no Music-on-Hold source is selected, what will a caller hear when a user places them on hold?

Question77: A customer wants all employees to be able to communicate seamlessly with each other and external parties. Some of their employees are often on the road, or off-site.
Which application could you recommend for these users?

Question78: When creating a Short Code that is to connect to a Start point on Modules in the Voicemail Pro, which Short Code feature should you use?

Question79: What does checking STARTTLS field on the SMTP form do?

Question80: Which three licenses are made obsolete by Server Edition? (Choose three.)

Question81: A customer is running an IP Office 500 V2, one-X Portal, Voicemail Pro, and CCR supporting 50 users, of which 10 are CCR agents. At present they are running on software version 8.0 and they want to upgrade to version 9.1.
What application changes will they have to make?

Question82: A customer tells you that the IP Office VoIP system has too much lag time between the speaker and the listener.
Which two statements describe what you should do to determine the cause of the delay? (Choose two.)

Question83: Which application must be installed on a separate server or hard drive partition when installing IP Office Server Edition?

Question84: When using the System Status Application to troubleshoot an issue, which two are used for collecting data? (Choose two.)

Question85: Which Protocol allows one-X® Mobile conduct Instant Messaging outside of the IP Office network?

Question86: A customer is experiencing clipping and drop-outs when using a deskphone at a remote site in a Small Community Network (SCN).
Which two methods can a technician use to help identify the source of the problem? (Choose two.)

Question87: By adding a 4-port expansion card to the IP Office 500 V2, how many expansion units can the IP Office support in total?

Question88: If you choose to erase security settings to set them back to default, which three passwords will you be prompted to change? (Choose three.)

Question89: When you first login in to the IP Office Security Setting using the Manager Application, the user named is
"security".
What is the default password?

Question90: Where can additional IP Office Service User logins be setup?

Question91: A customer is reporting that since they last rebooted the IP Office, some of their users are not receiving calls as they did before.
Which two tools can you use to check who last made any changes to the system? (Choose two.)

Question92: A customer has the capacity to register 10 soft consoles simultaneously, and wants to increase that to 15.
Which action is needed to complete this increase?